Records not uploading.

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Matt Smith
Records not uploading.

I am trying to submit 3 records from the App to iRecord.  I have pressed the "Submit all" button and the records on my phone are tragged with the red airplane.  However, the records have not appeared in the list of "my records" on iRecord and when I try to resend the record individually I get the message "Could not find / authenticate user".  If I go to logout to try to sign in again I get the message "logout will delete all the records on this device".

Advice please.

karolis
Hi Matt, sorry for a late

Hi Matt, sorry for a late reply. Try updating the app to the latest (5.1.2) and then when logging out uncheck the box 'Discard local data'. This will allow you then to re-login and upload the records.

Origen
Records not uploading

IOS iphone Xs: IR v5.1.4(1). I click on send data, and the green band at the bottom says 'sending'.  However going back the date remains in pending and is not transferred to uploading.  Tried to clear saved data, but nothing happens.

karolis
Hi Origen

Hi Origen

I am sorry to hear you're having this issue. I have checked our error logs and it seems there is a chance that some of these records might have actually been uploaded but just don't show up as such in the mobile app. Could you please check that the records you are sending haven't actually made it to your account on the iRecord website (Explore -> My Records). Also, try uploading the records individually rather than "Submit All", does that make any difference?

Karolis

Origen
Records not uploading

I have checked My Records, and the last one to be uploaded seems to have been dated 1/1/21.  The ones I am trying to upload are from 7/1/21 to 20/1/21 and I am unable to find these in My Records.  I have tried to send them again today - green bar 'sending' - still in 'pending'.  Since we have lost the arrow on the right of each entry in 'pending' I am not sure how to send them individually, as the app only allows me to 'submit all'.

karolis
Thanks, there is 'Upload'

Thanks, there is 'Upload' button in the top-right of any record edit page. Taping that will try to submit the single record right away.

Origen
Uploading

That did not work either. Have deleted the app and reinstalled it. It now works.  Sorry to have bothered you, and thanks for all your help.

karolis
No worries, I'll keep an eye

No worries, I'll keep an eye for this issue. Thanks for letting us know!

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